Claim Compensation

Hexagon aims to give good standards of service in housing and care, but occasionally things do go wrong. If a tenant makes a complaint, we will investigate and put the matter right quickly if we can. In some circumstances, tenants may be entitled to compensation; the information below gives details on how to claim, and provides information on what happens when:

  • We have failed to carry out emergency or urgent repairs.
  • We have failed to meet an essential service in the tenancy agreement,
  • We have missed an appointment with you.
  • Rooms in your home cannot be used.
  • Damage has been caused to your possessions.

Select the link below to access the full policy.

Download Compensation Policy



As an organisation, we are concerned with people, their homes and communities.

We make good quality, affordable housing and services available to people in South East London, and work to extend opportunities and improve the neighbourhoods they live in.


HEXAGON Housing Association
130-136 Sydenham Road
London SE26 5JY

Office hours: 9am to 5pm
Monday to Friday

General Enquiries: 020 8778 6699
Repairs freephone: 0800 393 338

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