Getting Involved

We aim to continuously improve our services to you. In order to achieve this, we would like you to tell us what you think of our services and how they can be improved. Feeding back your views to us is also known as ‘being involved’.

There are a number of ways you can get involved – from completing a survey through to ‘scruntinising’ the housing service. We offer a wide range of activities and opportunities for you to get involved to ensure they are comfortable to you – and they don’t have to be time consuming!

If you choose to get involved, you can be sure of the welcoming support from the Residents Involvement Team, who look forward to working with you.

Residents’ Scrutiny

This is where residents look very closely at the service that’s provided and ask Hexagon questions around how good the service is, and how it can be improved.

Residents who scrutinise us don’t just draw from their own experience; instead, they use an objective process to assess how good the housing service is. Activities which have scrutiny as the focus of their work include Residents’ Inspection, the Performance Review Group, the Repairs Group and Estate Grading teams.

Ways to Get Involved

To see the range of ways you can get involved to help influence how Hexagon’s services are delivered, click here.

Further Reading:

See here for the Resident Involvement Strategy 2020-23.


As an organisation, we are concerned with people, their homes and communities.

We make good quality, affordable housing and services available to people in South East London, and work to extend opportunities and improve the neighbourhoods they live in.


HEXAGON Housing Association
130-136 Sydenham Road
London SE26 5JY

Office hours: 9am to 5pm
Monday to Friday

General Enquiries: 020 8778 6699
Repairs freephone: 0800 393 338

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