Residents’ Inspections are an example of scrutiny. During an Inspection, residents review in detail how well a particular service is delivered to our tenants. Residents make recommendations for improvements, which are reported to directors so that action plans can be put in place.
The Estate Grading team is a group of residents who visit Hexagon estates and inspect the condition of them against set standards. The group decides on a rating of Gold, Silver or Bronze based on their findings; this then leads to an action plan for improvements, which Hexagon works to deliver on.
Performance Review Group
This Group is a panel of residents who meet four times a year to scrutinise the performance of the housing service. Recommendations are made to the Board on where and how improvements need to be made.
Tenants’ & Residents’ Associations
These are groups of people from the local area who work together to represent the views of all residents living there. Tenants’ and Residents’ Associations often work to have improvements made to the area, which in turn helps to make the neighbourhood a better place to live in.
Resident Board Member
This is involvement at the highest level in Hexagon where tenants have a place on the Board and are helping to decide the strategic direction of the Association. Of the 12 Board members, four are Resident Board Members. Each year one Resident Board Member stands down and an election is held to elect one tenant to replace the tenant standing down.
Residents’ Design Group
This group gathers residents’ input into design plans for new-build homes, and helps to identify what works well in new properties and what needs to be improved.
The Repairs Group meet every three months to scrutinise, challenge and improve performance and value for money in the Responsive Repairs service on behalf of Hexagon residents. The Group focuses primarily on contractor performance.
Interested in reading and in providing feedback? Get involved by reviewing Home News (Hexagon’s quarterly magazine) four times a year to let us know what you like and dislike about it.
Our eyes and ears, these residents volunteer to ensure repairs and other communal issues are reported to Hexagon on a regular basis. This helps to keep estates in tip-top condition.
These are residents who have been trained to advise on ‘green’ issues relating to Hexagon properties. Residents provide advice and information to other residents on the best energy usage in their homes.
Focus Groups are your chance to join other residents for one-off meetings to give your views on new policies, procedures, services or strategies that affect the service we deliver to you.
To get involved or find out more about these and other activities, simply contact the Resident Involvement Team on:
Phone: 020 8768 7970