Contact Us

Via your MyHexagon account by clicking the icon above.

Visit or write to us at:
130–136 Sydenham Road
Sydenham
London SE26 5JY

Office hours: 9am to 5pm Monday to Friday.

General enquiries: 020 8778 6699
The line is staffed from 9am to 5pm, Monday–Friday. Outside normal office hours, a recorded message will give you further information.

Repairs freephone:

For repairs use MyHexagon or call us on 020 8778 6699.

Email us for non urgent repairs at: customer-desk@hexagon.org.uk

Complaints: We welcome complaints as opportunities for us to put things right and improve our services. You can submit a complaint to us through MyHexagon. You can also submit a complaint to us by telephoning the general enquiries number above, writing a letter, speaking to a member of Hexagon staff in person, or by emailing: complaints@hexagon.org.uk

For Media/PR enquiries, please email communications@hexagon.org.uk. 

For enquiries from MPs or Councillors, please email mpenquiries@hexagon.org.uk.

NB: All emergency repairs can be reported directly to our ‘Out of Hours’ Service on 0808 178 6785 when the main Hexagon office is closed.

Smith & Byford can be contacted directly on 0800 088 4433 or 020 8722 3434, 24 hours a day, 365 days of the year to report all heating and hot water related queries. 

How to Get to Us

By Rail: London Overground (Highbury & Islington) and Southern Rail (London Bridge) both stop at Sydenham Train Station, which is a 10-minute walk from our offices.

By Bus: The following buses all stop along Sydenham Road: 202, 450, 194, 75, 356.