Hexagon does not tolerate domestic abuse. We take a victim-centred approach, and we want you to feel supported.
You can find out here what to do and where to find help if you or someone you know is experiencing abuse.
You can contact us in confidence by telephone on 020 8778 6699, or by email to asbreporting@hexagon.org.uk.
In an emergency, please call the police on 999.
Support and Advice
There is support and advice available to you and your children if you (or someone you know) are experiencing any of the following from a partner, ex-partner or family member:
- Hitting, punching, kicking, slapping.
- Rape, sexual abuse.
- Preventing you from having contact with family and friends.
- Controlling the way you dress, behave or your appearance
- Ridiculing, criticising.
- Withholding money.
How we can help you
We take reports of domestic abuse very seriously. We will contact you within 24 hours of a reported incident. Thereafter, we will work with you to ensure:
- Your home is secure.
- Repairs following any incident are carried out within 24 hours.
- You get appropriate support, advice and information to allow you to make decisions about your future.
- Support is provided to enable you to remain in your home.
- You are considered for a move if you are at risk of harm by remaining in your home
We will:
- Agree an action plan with you that will include how often we will contact you while your case is open.
- Provide interpreting and translation services for you if needed.
- Meet you at a place where you feel safe to talk.
- Provide information on agencies and resources that can provide support.
Hexagon will work in partnership with other agencies to help you access appropriate support and advice. This will include attending multi-agency risk assessment conferences to advocate on your behalf.
If you witness domestic abuse
You may be worried that a neighbour or friend is experiencing domestic abuse. You can report it anonymously to Crimestoppers or report it directly to the police online, or call 101.
If you are concerned about a Hexagon resident, you can call us on 020 8778 6699 or email asbreporting@hexagon.org.uk.
Agencies that can support you
There are agencies who can help you with legal and housing advice and support.
Police: If you need urgent assistance, ring 999 for police help. The police can come to your home if you need urgent help and arrange medical care if needed. The police work alongside highly trained non-police advisers who can assist with aftercare for you and your family.
Domestic Abuse National Domestic Abuse Helpline: An expert advisor will listen to whatever you want to tell her. She’ll offer confidential and non-judgemental information, and if you’d like, help you make a plan. Call 0808 2000 247 (Freephone) or use the chat facility at https://www.nationaldahelpline.org.uk/how-we-can-support-you/
Bright Sky App: The Bright Sky app is free to use and can help you to spot the signs of abuse, know how to respond, and find a safe route to support. The app is available on both the Apple App Store and the Android Play Store. Find out more here: https://www.hestia.org/brightsky
Victim Support offer practical advice and support, and can also provide a list of local solicitors who specialise in family matters. https://www.victimsupport.org.uk
You can also download more detailed, area/borough specific information via the links below.
Borough of Southwark
Borough of Greenwich
Borough of Bexley
Borough of Dartford
Borough of Bromley
Borough of Lewisham
Borough of Croydon
You can find a full directory of support services here: https://www.eida.org.uk/resources/directory-support-services
Policy
You can read our full Domestic Abuse Policy for more information. If you need this document in another language or format please contact us:
Phone: 020 8778 6699
In person: 130–136 Sydenham Road, Sydenham, SE26 5JY
Text: 07537 400 527
Email: Customer-Desk@hexagon.org.uk
You can also make the request to any member of staff.
