Job Listing

Job Listing

As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in

We are a dynamic Great Place to Work accredited company with IIP Gold that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic organisation and feel proud of the contribution that you make each day, then we very much want to hear from you.  

We will offer you training and supervision to help you achieve your full potential, and an excellent package including private medical insurance, pension scheme with 3 x salary life assurance, flexible hybrid working (minimum 2 days in the office), and 26 days annual leave rising one day per year to 31 days. 

We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.

Accessibility and Adjustments – We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact recruitment@hexagon.org.uk

Current vacancies – Please see below

Head of Customer Experience – £89,876 (per annum) Based in London SE26 (hybrid working)

Reporting to the Operations Director, the new role of Head of Customer Experience will be a key member of our Operations Directorate and Leadership Team.  You will lead the development and strategic direction of our Complaints and Customer Services functions ensuring high quality customer-focused services.  Championing a culture of accountability, continuous improvement and customer centered service delivery, you will also shape how customers interact with our services. 

You will bring a successful track record of managing customer experience services (including a customer contact centre) in social housing or a regulated environment.  You will also have experience of transforming poor performing services and using data to identify, implement and measure service improvements.  a strong track record of developing and delivering financial reporting information and analysis to a range of stakeholders.

This role presents a brilliant opportunity to further your career with a dynamic company that values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you have a relevant professional or degree level qualification, are driven by great customer service, want to work with a fantastic team, and feel proud of the contribution that you make each day, then we very much want to hear from you.

For further details about the role please download the Job Pack (below). Complete the application form (below) and return it – along with your CV (in Word format) to recruitment@hexagon.org.uk by the closing date.

Closing Date for Applications:- Monday, 25th May 2026                          Stakeholder Panel (on-line): Thursday, 4th June 2026                                Interviews (in person): Tuesday, 9th June 2026