As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in.
We are a dynamic Great Place to Work accredited company with IIP Gold that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic organisation and feel proud of the contribution that you make each day, then we very much want to hear from you.
We will offer you training and supervision to help you achieve your full potential, and an excellent package including private medical insurance, pension scheme with 3 x salary life assurance, flexible hybrid working (minimum expectation is 2 days per week office based), and 26 days annual leave rising one day per year to 31 days.
We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.
Accessibility and Adjustments – We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact recruitment@hexagon.org.uk
Current vacancies – Please see below
Damp & Mould Surveyor – £46,757 + Essential Car User Allowance
Full-time – 35 hours per week South East London – Hybrid
Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. With a turnover of £40m, 120 staff and over 4,000 homes, Hexagon is continually improving the quality and range of our affordable homes and services.
This is an opportunity to join us at a pivotal time as we continue to invest in tackling damp and mould across our homes, ensuring residents live in safe, healthy and comfortable environments.
We’re looking for a Surveyor who enjoys diagnosing complex building defects, working collaboratively with contractors and finding practical solutions that improve residents’ lives. You’ll play a key role in supporting the delivery of our damp and mould programme, managing cases from diagnosis through to completion. This will include carrying out pre- and post-inspections, preparing specifications, raising works orders and monitoring contractors to ensure high-quality outcomes for residents.
Just as important as your technical expertise is your ability to build trust with residents. You’ll communicate findings clearly, explain proposed solutions and ensure appropriate remedial actions are identified, particularly where vulnerable residents are involved. Our ideal candidate will have:
- Significant experience of responsive repairs.
- Good understanding of property legislation and regulations (including Awaab’s Law, Consumer Standards, HHSRS, and landlord repairing obligations)
- Good knowledge of the causes of damp and mould and appropriate remedial solutions.
- HNC/HND or degree in Building Surveying or a related discipline.
- Highly literate with excellent professional, technical and customer-friendly written and verbal communication skills.
- Proficient IT skills (Microsoft 365 and CRM systems).
- Full driving licence and access to a vehicle.
For further details please download the job pack. To apply please send your CV and cover letter to recruitment@hexagon.org.uk by the closing date. No agencies
Closing Date: Sunday 23rd August Interviews will be held on Thursday 3rd September
Confirmation of appointment to this post will be subject to the successful candidate obtaining an acceptable disclosure from the Disclosure & Barring Service. Details on the DBS can be found at www.gov.uk/disclosure-barring-service-check
Money Support Adviser (maternity cover – up to 1 year) Salary £36,471 – £40,525 depending on experience Full-time – 35 hours per week South East London – Hybrid
Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. With a turnover of £40m, 120 staff and over 4,000 homes, Hexagon is continually improving the quality and range of our affordable homes and services.
We are seeking an exceptional individual with a passion for making a difference to join our busy Community Investment & Engagement Team as a Money Support Adviser. You will provide support, advice and guidance to Hexagon residents, helping them to sustain their tenancies, become more financially resilient and avoid financial difficulties. You will have:-
- A strong understanding of the issues facing low-income households, and good understanding of the principles around income maximisation, budgeting and basic debt advice
- Experience of directly delivering support and guidance to customers in a housing, advisory or financial services environment
- Good knowledge of housing and welfare benefits
- Excellent communication skills including the ability to deal sensitively with customers with differing needs
- Ability to travel to home visits in Hexagon’s area of operation.
If this sounds like you, we’d love to hear from you.
To apply, please download the job pack below, complete the application form and return as a Microsoft Word document to recruitment@hexagon.org.uk by the closing date. Please note that CVs will not be accepted. No agencies.
Closing Date: Monday 31st August Interviews will be held on Friday 11th September
Responsive Repairs Complaints Administrator 12 Month Contract £27,798 – £30,727 depending on experience (Full-time – 35 hours per week) South East London – Hybrid
Reporting to the Responsive Repairs Complaints Manager, you will provide a high-quality administrative service, deal with incoming complaints from our residents in relation to day-to-day repairs of their homes, draft responses to complaint letters, chase up on outstanding repairs and ensure that all records of correspondence are kept up to date. Our ideal candidate will have:
- Experience of administrative/secretarial work in an office or similar environment (can include voluntary work)
- Experience of using IT packages (inc Word/Excel/Sharepoint) at intermediate level
- Experience of working on own initiative and under pressure
- Excellent communication skills, verbal and written
- Commitment to providing a high-quality service to our residents and staff
If this sounds like you we would love to hear from you.
To apply please download the Job Pack below, complete the application form and return it (in Word format) to recruitment@hexagon.org.uk by the closing date. We do not accept CV’s. No agencies.
Closing Date: Tuesday, 1st September 26 Interviews will be held on Monday 14th September 26
Senior Complaints Investigator
£43,481 – £48,314 (dependent on experience)
Full-time – 35 hours per week
South East London – Hybrid
Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. With a turnover of £40m, 120 staff and over 4,000 homes, Hexagon is continually improving the quality and range of our affordable homes and services.
As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in.
We are looking for an outstanding individual who will strive to help us provide the best service to our residents by learning from complaints and contributing to positive outcomes. You will lead the investigation and resolution of Stage 2 and other complex complaints ensuring we meet our statutory and regulatory obligations, maintain the quality of complaint handling across the organisation through coaching and quality assurance and assist services to resolve issues and promote shared learning leading to service improvements.
Our ideal candidate will have:
- A proven background of working a complaints investigation team in a regulated environment.
- Excellent written & verbal communication skills, with ability to challenge, influence and persuade others.
- Excellent IT skills, familiarity with MS Office (Word, Excel) and demonstrated ability to quickly learn and adapt to new systems.
- An understanding of the Housing Ombudsman Complaint Handling Code.
- A positive, can do attitude with commitment to providing excellent customer service.
An awareness of the challenges facing housing associations and their residents is desirable but not essential.
This role presents a brilliant opportunity to further your career with a dynamic company that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you.
We will offer you training and supervision to help you achieve your full potential, and an excellent package including pension scheme with 3 x life assurance, private medical insurance, flexible hybrid working (minimum expectation is 2 days per week office based), and 26 days annual leave rising one day per year to 31 days.
To apply please download the job pack below, complete the application form and return it (in Word format) to recruitment@hexagon.org.uk by the closing date.
Closing Date: Thursday 3rd September – 12 noon
Interviews will be held in person on Tuesday 15th September 2026
We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.