FAQs

You’ve checked our website, you’ve looked at our vacancies, but there’s still something niggling you. Let our FAQs answer all those pesky queries.

Your personal information is treated with confidence at all times. Your details will be kept for six months* and will only be used for the purposes of deciding whether to offer you a job and monitoring the recruitment process. Whilst we have this information it is kept in secure conditions and it is securely destroyed after six months. At no time will your information be passed on to any other parties.

*If you register on our careers page to be informed of upcoming vacancies, your personal details will be kept until you remove them from the website.

If you have been shortlisted, you should hear from us within 7 days of the closing date.

Yes, we are happy to give feedback throughout the recruitment process.

If you’ve been shortlisted, well done! We will contact you to give you further information regarding the selection process. You will be invited to a panel interview. In addition you may be invited to undertake assessments which could include occupational testing, presentations or specific job related assessments.

The whole process should take no longer than three weeks from the closing date to the position being offered. However there are times when the process can take a bit longer or times when it can be quicker.

We are legally obliged to carry out DBS Checks on potential employees whose job will involve caring for, supervising, training or being in sole charge of children or vulnerable adults.

We will let you know if you fall into this category and will give you instructions on how to apply for a DBS Check. Hexagon will pay for your DBS Check.

The completed DBS Check will be sent directly to you and we will receive notification that it has been sent out to you. A member of the Human Resources Team will then contact you to ask you to produce your Certificate for verification.

Further information on DBS Checks can be found at https://www.gov.uk/disclosure-barring-service-check/overview

The first thing you should do is read through your application form again, along with the job description and the person specification so that you are clear of what’s required for the role. Do you know about Hexagon – what are our values?

Make sure you plan your route thoroughly and calculate how long it will take you to get here – arriving late will leave you feeling flustered even before you get here!

For further information, on the interview read our Interview Tips and Advice

Hexagon is a friendly organisation where you will have the opportunity to develop your skills and will work towards providing an excellent service to all of our customers, whether that’s greeting customers at our customer services desk; diagnosing repairs in one of our properties or working with residents in one of our care homes.

Hexagon staff are proud to work for Hexagon and would recommend Hexagon to others as a great place to work.

The one thing we all have in common is striving to make a positive difference to our customers.

We welcome new staff to the Hexagon team with open arms and ensure that they are properly inducted to Hexagon – our values and our aim to have customers at the heart of all we do.

ABOUT US

As an organisation, we are concerned with people, their homes and communities.

We make good quality, affordable housing and services available to people in South East London, and work to extend opportunities and improve the neighbourhoods they live in.

CONTACT US

HEXAGON Housing Association
130-136 Sydenham Road
Sydenham
London SE26 5JY

Office hours: 9am to 5pm
Monday to Friday

General Enquiries: 020 8778 6699
Repairs freephone: 0800 393 338

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