The Resident Voice & Engagement Team works with 8 resident-led groups who manage properties on behalf of Hexagon. The properties still belong to Hexagon and the residents living in these homes have the same rights and responsibilities as those living in the homes that Hexagon manages directly.
The managing agents of these homes are, in the main, housing co-operatives – this is where the residents manage their own homes through an elected committee of officers or by monthly general meetings. Most of the co-ops also employ staff to carry out the day-to-day tasks.
The housing co-ops cover most of the services that you would expect Hexagon’s housing management and maintenance teams to provide. Hexagon has a longstanding relationship with housing co-ops, a number of whom we have been working with for over 25 years.
CO-OP SERVICES AND HEXAGON SERVICES
The homes managed by housing co-ops are in the London boroughs of Lewisham and Southwark. Hexagon has formal management agreements with the co-ops and that detail the division of responsibilities for managing these homes.
Hexagon does still provide some services to co-op managed residents, such as major works and cyclical maintenance. In addition, co-op managed residents have access to Hexagon’s transfer waiting list.
The role of the Resident Voice & Engagement team is to provide support and to monitor the work of our managing agents, who we have regular contact with on a range of housing issues. The team also organises an annual Co-op Seminar. All co-op managed residents are invited to attend this seminar and discuss issues of interest with Hexagon managers and staff.