Complaints
Managing Unacceptable Behaviour from Complainants Policy
HOS Complaints Handling Code Self-Assessment
Tenancies
Hexagon’s policies as they relate to Tenancy agreements, Leasehold Agreements, and Shared Ownership.
Abandonment Illegal Occupant and Subletting Policy
Leasehold and Shared Owners Arrears Collection Policy
Lettings and Allocation Policy
Rent Arrears for Rented Homes Policy
Transfer of Residents in Arrears Policy
Neighbourhoods and Households
These Policies relate to neighbourhoods and households.
Hate Crime and Harassment Policy
Reimbursement of Communal Utilities Policy
Policy on recordings made by residents
Repairs
Pre and Post Inspection Policy
Property Safety
Building Safety Act Complaints Policy
Independent Audit of Compliance Areas Policy
Privacy
Policies on how your data is protected and stored.
Data Protection Policy
CCTV and Audio Recording Policy
Equality and Diversity
Vulnerable Residents and Reasonable Adjustments Policy
