If you need any of the policies on this page in another language, read aloud, or any other accessibility functions, please click the red circle icon in the top right hand corner of the screen to open the ReciteMe bar before opening the policy.
If you need any more support with accessibility please contact us by:
Phone: 020 8778 6699
In person: 130–136 Sydenham Road, Sydenham, SE26 5JY
Text: 07537 400 527
Email: Customer-Desk@hexagon.org.uk
You can also make the request to any member of staff.
Complaints
Managing Unacceptable Behaviour from Complainants Policy
HOS Complaints Handling Code Self-Assessment
Equality and Diversity
Vulnerable Residents and Reasonable Adjustments Policy
Translation and Accessible Communication Policy
Tenancies
Hexagon’s policies as they relate to Tenancy agreements, Leasehold Agreements, and Shared Ownership.
Abandonment Unauthorised Occupant and Subletting Policy
Leasehold and Shared Owners Arrears Collection Policy
Leaseholder and Shared Owner Buy Back Policy
Lettings and Allocation Policy
Rent Arrears for Rented Homes Policy
Shared Ownership Allocation Policy
Transfer of Residents in Arrears Policy
Neighbourhoods and Households
These Policies relate to neighbourhoods and households.
Hate Crime and Harassment Policy
Policy on recordings made by residents
Repairs
Property Safety
Building Safety Act Complaints Policy
Independent Audit of Compliance Areas Policy
Smoke and Carbon Monoxide Policy
Privacy
Policies on how your data is protected and stored.
Data Protection Policy
CCTV and Audio Recording Policy
Other Policies