Policy

If you need any of the policies on this page in another language, read aloud, or any other accessibility functions, please click the red circle icon in the top right hand corner of the screen to open the ReciteMe bar before opening the policy.

If you need any more support with accessibility please contact us by:

Phone: 020 8778 6699

In person: 130–136 Sydenham Road, Sydenham, SE26 5JY

Text: 07537 400 527

Email: Customer-Desk@hexagon.org.uk

You can also make the request to any member of staff.

Complaints

Complaints Policy

Compensation Policy

Managing Unacceptable Behaviour from Complainants Policy

HOS Complaints Handling Code Self-Assessment

Equality and Diversity

Adaptations Policy

Equality and Diversity Policy

Vulnerable Residents and Reasonable Adjustments Policy

Translation and Accessible Communication Policy

Tenancies

Hexagon’s policies as they relate to Tenancy agreements, Leasehold Agreements, and Shared Ownership.

Abandonment Unauthorised Occupant and Subletting Policy

Alternative Accommodation Policy

Pets Policy

Tenancy Policy

Tenancy Changes Policy

Tenancy Fraud Policy

Tenancy Management Policy

Leasehold and Shared Owners Arrears Collection Policy

Leaseholder and Shared Owner Buy Back Policy

Lettings and Allocation Policy

Mutual Exchange Policy

Residents in Prison Policy

Rent Arrears for Rented Homes Policy

Section 20 Policy

Service Charge Policy

Shared Ownership Allocation Policy

Succession Policy

Transfer of Residents in Arrears Policy

Neighbourhoods and Households

These Policies relate to neighbourhoods and households.

Abandoned Vehicles Policy

Anti-social Behaviour Policy

Domestic Abuse Policy

Harassment and Hate Crime Policy

Hoarding Policy

Household Noise Policy

Parking Policy

Policy on recordings made by residents

Safeguarding Policy

Repairs

Damp and Mould Policy

Post Inspections Policy

Hard Flooring Policy

Rechargeable Repairs Policy

Repair Priority Policy

Lettable Standard

No Access Policy

Property Safety

Asbestos Management Plan

Building Safety Act Complaints Policy

Door Entry Systems Policy

Electrical Safety Policy

Fire Door Inspection Policy

Fire Safety Management Policy

Gas and Heating Safety Policy

Independent Audit of Compliance Areas Policy

Lift Safety Policy

Smoke and Carbon Monoxide Policy

Water Safety Policy

Privacy

Policies on how your data is protected and stored.

Data Protection Policy

Data Retention Policy

Privacy Notice for Customers

Privacy Notice Job Applicants

CCTV and Audio Recording Policy

Other Policies

Disposals Policy

Cautionary Contacts Policy