Needing Extra Help?
When you contact us we will ask you a few questions to see if you need any extra support to use our services due to ill health, disability, communication needs, or a temporary change in your personal situation.
If you let us know about your circumstances we may be able to offer you one or all of the following:
Letters in large print, braille, audio recording, or another language
Explaining a letter over the phone
Contacting a nominated representative or point of contact such as a carer, friend, or family member
Knock and wait: Waiting longer at the door when we visit
Calling ahead before a visit
Visiting in person where we would normally call you by phone
Providing an induction loop or assistance from a sign language interpreter during meetings at the Hexagon office
Allowing more time to explain repairs or installations
Allowing more time or breaks during phone calls or meetings
Allowing more time at a viewing for you to make a decision
Extra tenancy support
If you need an adjustment not listed here, please get in touch.
If you would like any of the above services please either ring us, email us, or go into your MyHexagon account and select the services you would like to receive.
Please see our Privacy Policy for details of how we manage and process personal data.
Our Policy
Hexagon is committed to providing fair and respectful services by listening to residents, understanding differing needs, and providing accessible and responsive services and communications.
For the full information on how we support vulnerable residents and make reasonable adjustments please read our Vulnerable Residents and Reasonable Adjustments Policy, and our Translation and Accessible Communication Policy.
