Just under 1,000 residents have already signed up to their MyHexagon account!
You will remember that the MyHexagon residents portal was launched in November last year, providing a new digital service for Hexagon residents.
MyHexagon was launched because you told us that you would like the option of contacting us in a more convenient way and at more convenient times than we can offer through the telephone.
MyHexagon gives you 24/7 access to your Hexagon account.
MyHexagon will allow you to:
- Check your rent balance and make payments
- Set up a direct debit to pay your rent and service charges
- Make a request or report an issue to us
- Update your personal information and contact details
- View any documents relating to your tenancy
You will be able to do all this from your phone or computer, on the go or at home, at any time you choose.
The plans to add the ability to report repairs via MyHexagon are well underway and should be live soon – so watch this space!
MyHexagon is available either online at myhexagon.org.uk or through the MyHexagon app, which you can download from your usual app store.
If you are using MyHexagon, tell us how is going for you – we would love to get your feedback. You can send this through the MyHexagon app.
Of course, our Customer Service team is still available Monday to Friday, 9am to 5pm, if you do prefer to contact us this way.
