Condition Surveys
Our Stock Improvement team delivers several planned maintenance programmes throughout each financial year for major repairs. This is organised and carried out based on physical surveys, sense checking of data, and control of the actual works required to ensure our funds are used in the most efficient way.
Planned maintenance works includes:
- Cyclical external painting
- Major aids and adaptations
- Major repairs relating to subsidence and other structural movement issues.
- Internal whole replacement works including; kitchens, bathrooms, central heating and electrical wiring
- External works including; structural works, roofing replacement, security works, windows and doors
- Communal lift replacement and estate improvements
- Environmental works (fencing, tree maintenance, estate improvement)
- Facilitating the installtion of Fibre optics to our homes providing faster access to information.
- Delivering a programme of energy efficient works to improve the overall performance of the stock.
We ensure that your home is properly maintained, adheres to the government’s Decent Homes Standard, and that it is decent, safe and warm. This is a top priority for Hexagon, and we have a dedicated Stock Improvement Team to oversee and deliver this work as a planned programme.
The Stock improvement Team is responsible for keeping track of the work that has already been completed and the work that needs to be done in the future. We need our Residents to give Hexagon access to your home to have a Stock Condition Survey to assess the condition of all internal and external areas around every 5 years. We currently survey at a rate of 1,000 properties every year. The information is held on a database and is used to plan for future works. These surveys allow us to effectively plan and undertake works to those homes in the greatest need of modernisation.
Planned maintenance is different to our day-to-day responsive repairs team because it helps us keep homes modern, safe and comfortable over the long term.
Every year we will write notification letters to those homes targeted for a condition survey to; explain the process, give you a point of contact and set the timescales on when the process will start and finish. Typically the surveys will take place between April and September.
Due to the number of surveys we are undertaking we are not able to give individual feedback. At the end of the year when we have analysed the information from the surveys we will plan our future maintenance programme to prioritise the homes with the greatest need. If your home is due for planned work we will contact you separately, nearer the time.
Planned Maintenance
When planned maintenance works are scheduled for your home we commit to the following:
Before we start, we’ll consult you about the work we plan to do.
You will be given a detailed guide to show you what will happen before, during and after the work.
The start date for the works will be agreed with you and we’ll give you an idea on how long it is likely to take.
Before the works commence our contractor will visit you to identify any special needs or requirements you may have.
You will be given a direct contact telephone number to use during the works.
If you’re having a new kitchen, a designer will discuss the layout with you and help you choose from the options for colour and finishes.
The contractor will ensure that the site is left suitably clean and tidy at the end of each working day.
We’ll let you know if the work is going to take longer than we expected.
We’ll carry out inspections where required, during the work and will arrange a final inspection if requested, when the work has finished.
- You’ll be asked to sign to confirm handover of the work. Any concerns will be discussed and adjusted to your satisfaction where possible.
Most surveys have already been conducted and we would like to thank everyone who has let us into their home. If a Hexagon surveyor or a Hexagon consultant surveyor does visit you in future, please let them in because without a survey your home cannot be included in any future planned works programmes. These are rolling surveys to keep our information updated, they are refreshed every 5 years. Anyone representing Hexagon will always show you identification.
We welcome all feedback and queries regarding the planned maintenance programme to your home past or present. You can contact the team direct on 0208 768 7974 or 0208 768 2021.
You can read more details in our Asset Management Strategy.
Investing in your Home
We are investing in your Hexagon home. The standard below describes the upgrades we aim to make.
Within the MyHexagon app shortly you will be able to see the planned investments to you home and when they are due.
Heating
- Installation of combi boilers at an A energy efficiency rating (above 90% effective), with the addition of smart boiler controls to access and view energy consumption at the control of a mobile device where required.
- Thermostatic values fitted to radiators to give further heating comfort and greater control over which areas are heated, with a minimum five-year warranty on all installations .
- Aim to reduce the remaining life span of heating systems from the industry standard 15 years to 10 years.
Doors and windows
- Install composite front and rear doors, Secure by Design and in a range of colour choice
- Install efficient glazed windows units and aim to use the most up to date technology to further advance the life span of all glazed units and frames
Insulation
- On going upgrade of loft insulation to a minimum 270mm glass wool, as well as during roof replacement works.
- Review the existing cavity wall insulation to ensure it is intact, effective and originally installed correctly, minimising “cold spots” as best and as reasonably practical.
- Internal wall insulation to room in loft where feasible to enhance energy performance.
Kitchens
- Installed to a high standard, meeting the minimal Decent Homes standards for the number of units and electrical points.
- A range of cabinets door colours, handles, worktops, and standard sized wall tiles to choose from the selection provided.
- Flooring will be anti-slip and also offered in a choice of colours to suit.
- New kitchen installations to include full kitchen redecoration with a chosen choice of colour from the available range.
Bathrooms
- Installed to a high standard using a white suite and a choice of tiles and anti-slip floor covering.
- New bathroom installation to include full bathroom decoration with appropriate paint and colour suitable for a high moisture area.
- Extraction fans installed where required to aid the control of moisture and reduce condensation.
Roofs
- Roofs are replaced when they are defective and beyond economical repair taking into account the roof tile, felt and roof battens.
- When replaced, the roof will be fully striped using a full height scaffold.
- Aim for vented verge tiles to aid in air flow and reduce moisture build up in loft areas.
Rainwater goods
- All gutters, facias and soffits installed in UPVC and allow adequate ventilation to the loft area. These are closely inspected and repaired during cyclical decorations every 7 years.
Electrical/door entry
- Following a review and in consultation with leaseholders, door entry systems will be upgraded or installed to increase security and access for residents.
