One telephone number to remember for all things Hexagon.
From 2nd February 2026, all repairs calls will be answered by Hexagon team members. This means you will only have one number to call for all things Hexagon.
Tel 020 8778 6699.
Why is this change happening?
We have listened to your feedback, your views have been clear. Calls were taking too long to be answered, appointments were missed, repairs were not correctly diagnosed leading to incorrect operative attending, you were not kept informed about what was happening.
We want to improve your experience of reporting repairs, and our aim is that this will help improve things.
What if I ring the Gilmartins repair number after February?
The number will still work – you will be automatically transferred to Hexagon. Though the best thing is to telephone 020 8778 6699.
Request a Repair Online
You will soon be able to report a repair using your MyHexagon account, which will be available 24 hours a day, seven days a week.
If you don’t already have a MyHexagon account, you can sign up now.
