Report tenancy fraud

Subletting or obtaining a social housing tenancy fraudulently is a criminal offence and means that those in need of social housing have to wait longer to be housed We take illegal subletting very seriously.  Every social housing home that’s illegally sublet or tenancy that’s obtained dishonestly deprives a person or family in need of an […]

New Cleaning and Grounds Maintenance contract goes live

We are pleased to announce the start of a new era in our grounds maintenance and cleaning services across the estates.  From Monday, 5 February 2024, residents will notice the arrival of Just Ask contractors who will be delivering new services. In 2022, Hexagon began a procurement exercise to review and re-tender the cleaning and […]

Residents’ Repairs Group

Are you interested in helping improve repairs at Hexagon for everyone? If so, becoming a Repairs Group Volunteer might just be for you…. We’re looking for new member to join the Repairs Group – it is a resident-led group that is dedicated to improving overall performance of the responsive repairs service and making sure the […]

We are conducting Tenancy Reviews

We are carrying out tenancy reviews and a few residents have asked questions about them. Here we describe what these audits are about.   What is a Tenancy review? A tenancy review involves a visit from one of our staff who will check that our records about your household are up to date.   Why […]

RSH Consultation on revised Consumer Standards – Have Your Say

The Regulator of Social Housing (RSH) is inviting residents to have your say on the revised Consumer Standards and the Draft Code of Practice. The consultation ended on the 17th October 2023. The RSH has been given a stronger consumer regulation role by the new Social Housing (Regulation) Act 2023 and want your views and […]

Hexagon appoints new Operations Director

Earlier this year we restructured the senior leadership team, which included replacing the roles of Property Services Director and Housing Services Director, with an Operations Director. This will ensure we have a single directing voice for all customer services. Support will be provided by newly created Head of Property Services and Head of Housing Services […]

Getting to know our residents

So that we can make sure our services meet your needs and you’re getting the most out of your tenancy with us, we would like your help in collecting relevant information via a questionnaire. The purpose of the questionnaire is to get to know you and the people that live with you. Gathering this information […]

Diversity Training Event

Last month, Hexagon hosted a training event for all of our key partners who provide services for the Responsive Repairs, Stock Improvement, Property Safety and Development departments. The event was held at the Bromley Court Hotel in South East London. The aim of the event was to share the latest good practice in meeting the […]

How have you found the new repairs service?

Meet Gilmartins and share your feedback to inform improvements. July 2023 will be the 1 year anniversary of Gilmartins being Hexagon’s main repairs contractor and we want to hear from all residents how it’s been going for you – what’s worked well and what hasn’t? Your feedback will help inform the 1 year contract review […]