Hexagon Contact Centre Staff Training
On Wednesday 31st July 2024 our Contact Centre and Head Office Reception will be closed from 1:30 for staff training. Residents will still be able to access key services: Smith & Byford – for heating and hot water related queries – 0800 088 4433 Gilmartins – Repairs related queries (not related to heating and hot […]
Managed Migration to Universal Credit
Managed migration is the process claimants who are receiving means tested benefits and tax credits are told to move to Universal Credit instead. This is called ‘Managed Migration’. As part of the managed migration process, the Department of Work & Pensions (DWP) is writing to people to invite them to claim Universal Credit. This letter […]
Just Ask – Cleaning & Grounds Maintenance contract – Your questions answered
Residents will recall that the new grounds maintenance and cleaning services contract with Just Ask went live in February 2024. We are continuing to listen to residents’ feedback and as part of this, we have created a page here to provide answers to frequently asked questions. We will update the list of questions regularly, so […]
Join our Board?
Hexagon is governed by a Board that oversees the running of the Association and a number of places on the Board are reserved for residents who can add a perspective to board decisions, informed by living in social housing. We are seeking a new board member to join the Board as one of our current […]
Proud to be Members of PlaceShapers
We are delighted to renew our @PlaceShapers membership, the national network of place-based landlords who work together to help communities thrive. We are ambitious for our communities, committed to long-term solutions, united in our purpose, and firmly in it for the long term.
Volunteer Recognition Event 2024
The Volunteers’ Recognition Event took place this March where we had a good knees up and to say a big thank you to everyone who gives up precious time to help make a positive difference for all residents. It was a lovely evening filled with food, fun and new connections – the energy it brought […]
Hexagon Involved Residents at NHF Conference!
Earlier this year, Hexagon involved residents and staff had a great presence at the National Housing Federation (NHF) Customer Experience and Resident Engagement conference. Joy Worrell presented on behalf of all the Resident Inspection Team sharing the impact of Resident Inspections and lessons learned improving services and building trust. Resident Board Member, Roseann Ayton, spoke […]
10 Top Tips on writing a CV
Take a listen to the Housing Voices mini-podcast with Martyne Callendar, Senior Employment Officer who shares her top 10 tips on creating a great CV. Grab a cuppa and have a listen! Did you know that the Community Investment Team is there for all Hexagon Residents to help you achieve your goals and fulfill your […]
Report tenancy fraud
Subletting or obtaining a social housing tenancy fraudulently is a criminal offence and means that those in need of social housing have to wait longer to be housed We take illegal subletting very seriously. Every social housing home that’s illegally sublet or tenancy that’s obtained dishonestly deprives a person or family in need of an […]
New Cleaning and Grounds Maintenance contract goes live
We are pleased to announce the start of a new era in our grounds maintenance and cleaning services across the estates. From Monday, 5 February 2024, residents will notice the arrival of Just Ask contractors who will be delivering new services. In 2022, Hexagon began a procurement exercise to review and re-tender the cleaning and […]
