Tenant Satisfaction Measures – How did we do?
In 2023, the Regulator for Social Housing introduced a regulatory standard for landlords – the Transparency, Influence, and Accountability Standard. An important part of this new standard is a new series of measures designed to help residents assess how their landlord is performing. These measures are called the Tenant Satisfaction Measures (TSMs) and are made […]
Celebrating Employability Day
Celebrating its ninth year, Employability Day was started by ERSA (Employment Related Services Association) to celebrate and champion the work of the employment support sector. This year’s theme was Employment Support for Every Citizen and our Community Investment Team held a small event at our offices on Friday 13th September to mark the occasion. Our […]
A message for our Residents
Hexagon’s approach to responsive repairs is changing. We know that we need to invest more in improving our properties long term and less on patch repairs. We have therefore taken the difficult decision to put on hold certain repairs that do not present a health and safety risk and could be better undertaken on a […]
Celebrating Employability Day with Hexagon residents – Friday, 13th Sept.
Hexagon’s Community Investment Team are holding an event for residents to celebrate Employability Day. Date: Friday 13 September 2024. Time: 10am – 1.30pm Location: Hexagon Head Office 130-136 Sydenham Road, SE26 5JY Celebrating its ninth year, Employability Day was started by ERSA (Employment Related Services Association) to celebrate the work of the employment support sector. […]
One of Hexagon’s core values is ‘Appreciating difference’
The tragic incident that took place in Southport last week, shocked us all and we, at Hexagon, know that many of our residents will be deeply affected by it. Our thoughts are also with the victims and their families – we send our condolences to them. One of Hexagon’s core values is around ‘appreciating difference’ […]
Managed Migration to Universal Credit
Managed migration is the process claimants who are receiving means tested benefits and tax credits are told to move to Universal Credit instead. This is called ‘Managed Migration’. As part of the managed migration process, the Department of Work & Pensions (DWP) is writing to people to invite them to claim Universal Credit. This letter […]
Just Ask – Cleaning & Grounds Maintenance contract – Your questions answered
Residents will recall that the new grounds maintenance and cleaning services contract with Just Ask went live in February 2024. We are continuing to listen to residents’ feedback and as part of this, we have created a page here to provide answers to frequently asked questions. We will update the list of questions regularly, so […]
Proud to be Members of PlaceShapers
We are delighted to renew our @PlaceShapers membership, the national network of place-based landlords who work together to help communities thrive. We are ambitious for our communities, committed to long-term solutions, united in our purpose, and firmly in it for the long term.
Volunteer Recognition Event 2024
The Volunteers’ Recognition Event took place this March where we had a good knees up and to say a big thank you to everyone who gives up precious time to help make a positive difference for all residents. It was a lovely evening filled with food, fun and new connections – the energy it brought […]
Hexagon Involved Residents at NHF Conference!
Earlier this year, Hexagon involved residents and staff had a great presence at the National Housing Federation (NHF) Customer Experience and Resident Engagement conference. Joy Worrell presented on behalf of all the Resident Inspection Team sharing the impact of Resident Inspections and lessons learned improving services and building trust. Resident Board Member, Roseann Ayton, spoke […]
