Contact Centre Closure and Head office closure – Wednesday 7th October 2026
On Wednesday 7th October 2026, our Contact Centre and Reception will be closed for an organisation wide training day. Customers will still be able to access key services: Smith & Byford – for heating and hot water related queries – 0800 088 4433 Gilmartin’s – Emergency Repair related queries only – 01582 726803 – option 3 for […]
Chalkstone Lane Wins at the FTB Readers’ Awards
We’re delighted to announce that Hexagon’s Chalkstone Lane development has won Best Small/Medium Development at the First Time Buyer Readers’ Awards 2026 held on Friday, 25th September. The award recognises the work behind 3 Chalkstone Lane and, most importantly, the difference the development is making to the people and community who now call it home. […]
Get online (not in line)
We’re pleased to announce that residents can now book repair appointments online through the MyHexagon app. As part of our transition to bringing repair calls back in-house, we recently introduced a new repair diagnostic tool to help our Customer Services Team diagnose issues, raise repair jobs and book appointments more efficiently. Following its successful implementation, […]
Hexagon relaunches Estate Champion programme to strengthen neighbourhood pride and resident voice
We are pleased to relaunch our Estate Champion programme, giving residents a new opportunity to play an active role in helping improve their estates and neighbourhoods. Estate Champions are residents who volunteer to help keep an eye on their estate and report issues they notice in communal areas. This might include concerns such as cleaning standards, grounds maintenance […]
Estate Graders Return for Annual Estate Inspection Programme
On 12th and 14th May 2026, our volunteer Estate Graders, Bianca and Denise, spent two busy days visiting and inspecting a selection of our estates as part of the annual Estate Grading programme. Estate Graders are resident volunteers who help us independently assess the condition of our estates each year. During the inspections, graders review the cleanliness, maintenance and overall appearance of communal […]
Topping Out Ceremony Marks Major Milestone at Old Kent Road Development
A topping out ceremony took place on Monday, 18 May at our development site at 634–636 Old Kent Road, Southwark, marking a significant milestone in the construction programme. The development will deliver 46 new-build apartments, comprising a mix of shared ownership and affordable rented homes, alongside new commercial space. The scheme forms part of our […]
Welcome to Hexagon’s New Operations Director
Hexagon is pleased to welcome Stefanie Turton as our new Operations Director, following the departure of Andy Vincent in March. Stefanie brings almost 20 years of experience in the social housing sector, having worked across supported housing, leasehold, general needs, and mixed‑tenure portfolios. Her career has included senior roles within large organisations, where she has […]
Reporting repairs is now easier
One telephone number to remember for all things Hexagon. All repairs calls are now being answered by Hexagon team members. This means you only have one number to call for all things Hexagon. Tel 020 8778 6699. What if I ring the Gilmartins repair number after February? The number will still work – you will […]
Anti-Social Behaviour (ASB) Awareness Week
Antisocial Behaviour
Home News – Winter Edition
Home News is the newsletter for Hexagon residents and is produced on a quarterly basis. Download the latest edition here: Home News – Winter