New Tenancy Support
The Community Investment Team provide new tenancy support, a personalised service shaped to meet your needs and offer information, guidance and support to give you the best chance of sustaining your tenancy.
We can provide help with:
- Checking benefit entitlements and helping you update Universal Credit.
- Supporting you to manage your household income.
- Budgeting for new household costs and any unexpected expenses.
- Support with registering for MyHexagon, which enables you to check your rent account balance, pay rent and report repairs online.
- Registering or updating Council Tax.
- Setting up household bills, including help with Thames Water and applying for the WaterHelp discount.
- Signposting to specialist services for debt advice, if needed.
- Providing food bank vouchers and/or energy vouchers (dependent on eligibility).
- Accessing training, volunteering, and employment opportunities.
- Helping you to connect with local services in your community.
We will contact you to discuss what support is most appropriate for you and answer any questions you may have. Alternatively, feel free to call 020 8778 6699 and ask to speak to the money support team or email moneysupport@hexagon.org.uk if you need help.