As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in
We are a dynamic Great Place to Work accredited company with IIP Gold that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you.
We will offer you training and supervision to help you achieve your full potential, and an excellent package including private medical insurance, pension scheme with 3 x salary life assurance, flexible hybrid working, and 26 days annual leave rising one day per year to 31 days.
We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.
Accessibility and Adjustments – We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact recruitment@hexagon.org.uk
Current vacancies – Please see below
Development & Sales Administrator Salary £27,798 – £30,727 Full-time – 35 hours per week South East London – Hybrid
Our Development and Sales team is responsible for delivering our on-site programme from start on site through to end of defects. You will play an integral role providing an effective and efficient administrative service to the Team in addition to liaising with our customers and contractors to manage the defects process. We are looking for a highly motivated individual with:
- a background of administrative work in an office environment or similar
- Experience of working for an affordable housing organisation
- Aftercare/defects and residential sales experience
- excellent communication skills
- excellent IT and numeracy skills (Word, Excel and databases)
- a positive “can do” attitude with a commitment to providing a high standard of service to colleagues and customers.
- Further information can be found in the job pack below. To apply you must complete the application form and return it to recruitment@hexagon.org.uk before the closing date.
Closing Date: Monday 6th April 2026 – Interviews will be held in person on Wednesday 15th April 2026
Complaints Manager – Salary £52,066 – £58,577 dependent on experience Full-time – 35 hours per week South East London – Hybrid
To advance our commitment to delivering excellent customer service we have created the new role of Complaints Manager. This role will set the strategic direction for complaints management, leading on driving excellence in how we respond to and learn from complaints across the organisation. You will drive transformational change ensuring we exceed the standard set by the Housing Ombudsman’s Complaints Handling Code and sector best practice.
This is a unique opportunity to make a positive difference for our customers by influencing change across the Organisation and driving service improvement.
With a proven background of leading and developing a team, our ideal candidate will also have:
- Significant experience of working in complaints management ideally within the social housing sector
- Strong understanding of the Housing Ombudsman Complaint Handling Code.
- Excellent written & verbal communication skills, with ability to communicate empathetically with customers, challenge, influence and persuade others
- Excellent IT skills, familiarity with MS Office (Word, Excel) and demonstrated ability to quickly learn and adapt to new systems
- Strong analytical skills with experience in identifying trends and driving service improvements
- CIH Level 4 or willingness to undertake this qualification
Knowledge of social housing consumer regulation and tenant satisfaction measures is desirable but not essential.
This role presents a brilliant opportunity to further your career with a dynamic Great Place to Work accredited company with IIP Gold, that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you.
Further information can be found in the job pack below. To apply you must complete the application form and return it to recruitment@hexagon.org.uk before the closing date.
Closing Date: Monday 6th April 2026 Interviews will be held in person on Tuesday 14th April 2026