On Thursday 27th November 2025 our Contact Centre and Head Office Reception will be closed all day for our Annual Staff Conference. The Conference plays a key part in the organisation’s strategic business planning, allows the input from colleagues across all departments and is a time for everyone to come together as one Team.
Our offices will re-open again at 9:00am on Friday 28th November
During this time, residents will still be able to access key services:
Smith & Byford – for heating and hot water related queries – 0800 088 4433
Gilmartins – Repairs related queries (not related to heating and hot water) – 0808 178 6785 or by email – hexagonrepairs@gilmartins.co.uk
For any emergencies unrelated to repairs or heating and hot water, please contact Gilmartins on the above number and they can escalate where necessary.
Thanking you in advance for your understanding and cooperation.





