It has been brought to our attention that when raising an order, Gilmartins’ repair system has sometimes generated multiple appointments and text messages to our customers. A glitch in the system meant that some residents were sent 5-6 appointments for one repair. We would like to apologise for any inconvenience that this glitch has caused you. We can confirm that Gilmartins and Hexagon are working to resolve the issues with the appointment system.
Reporting Repairs is About to Get Easier
10 December 2025
One telephone number to remember for all things Hexagon. From 2nd February 2026, all repairs calls will be answered by Hexagon team members. This means
