It has been brought to our attention that when raising an order, Gilmartins’ repair system has sometimes generated multiple appointments and text messages to our customers. A glitch in the system meant that some residents were sent 5-6 appointments for one repair. We would like to apologise for any inconvenience that this glitch has caused you. We can confirm that Gilmartins and Hexagon are working to resolve the issues with the appointment system.
Reporting repairs is now easier
1 February 2026
One telephone number to remember for all things Hexagon. All repairs calls are now being answered by Hexagon team members. This means you only have
