One telephone number to remember for all things Hexagon.
All repairs calls are now being answered by Hexagon team members. This means you only have one number to call for all things Hexagon.
Tel 020 8778 6699.
What if I ring the Gilmartins repair number after February?
The number will still work – you will be automatically transferred to Hexagon. However, the best thing is to telephone 020 8778 6699.
Request a Repair Online
You can now report a repair using your MyHexagon account, which is available 24 hours a day, seven days a week.
My Hexagon is the quickest and easiest way for you to report a repair. You will be able to log your repair and select an appointment with our contractor, Gilmartins.
If you don’t already have a MyHexagon account, you can sign up now.
Having difficulties registering for My Hexagon?
If you have misplaced your unique reference/contact ID and activation code, our Customer Service Centre can help you with these. Please call us on 020 8778 6699.
Unable to use MyHexagon?
If you are unable to use the MyHexagon app and would like to speak to us to report a repair, then you can do so by calling us on 020 8778 6699.
See our how to report a repair page for more information on reporting emergency, damp and mould or gas and heating repairs.
