It has been brought to our attention that when raising an order, Gilmartins’ repair system has sometimes generated multiple appointments and text messages to our customers. A glitch in the system meant that some residents were sent 5-6 appointments for one repair. We would like to apologise for any inconvenience that this glitch has caused you. We can confirm that Gilmartins and Hexagon are working to resolve the issues with the appointment system.
Have Your Say – Help Shape the Standards Behind Your Services
4 November 2026
What matters most to you when dealing with Hexagon? We’re inviting residents to complete two surveys to help shape our Staff Code of Conduct and
