Introduction
** This consultation closed on 11th September 2026**
Welcome to our Property Improvement and Resident Alterations policies consultation. We want Hexagon residents to have a say in shaping the policies and let us know how they could work best for you. The consultation is open until 11th September 2026.
You will receive £40 in shopping vouchers if you fully complete the survey and leave us your name and contact details.
If you need any assistance, require information in a different format or have any questions then please email getinvolved@hexagon.org.uk or call us on 020 8778 6699
Introductory video
Video with huge thanks to Biabora Media visit www.biabora.uk
Summary
Our Property Improvement policy is new and set out how Hexagon will plan our improvement programmes in your home. How we will deliver and communicate improvement works such as roofs, kitchens, heating, windows and bathrooms. The Resident Alterations policy is being updated. It explains what changes you can make in your home and what permission you would need from Hexagon. Together the policies help us make sure your homes are safe, invested in and fit for the future.
Hexagon carry out a wide range of improvements such as boiler installations, kitchen, windows, bathrooms & door replacements and electrical upgrades. Resident alterations and permission vary depending on what residents want to do. Decoration does not need permission for example but major works do. The policy sets this out.
Decarbonisation is about reducing pollutants into the environment. Stock condition surveys help us to assess your home and identify any works which are needed so that we can plan future works. We really need residents to give our contractors access for surveys so that we can plan works and ensure your home is kept well maintained. The surveys do not take long. Through planning future works we can let residents know when their works are due such as replacement kitchens and bathrooms.
We have a new communication plan process. We will contact residents by phone, email and/or text based on their communication preference, We will let residents know about planned surveys and works to their homes and explain what the survey will involve. We are trying to combine surveys and inspections appointments together to cause the least disruption. Residents will be sent appointment times and our contractors may also phone residents to confirm. Residents can ask for an alternative appointment, or contact us if they have any questions.
In-progress policies
- Click here to view the in-progress Property Improvement policy
- Click here to view the in-progress Resident Alterations policy
**This consultation has now closed. We are reviewing the feedback and will update this page soon with a summary of the responses and our next steps.**