Welcome to the relaunched policy consultation page. We want residents to help shape how Hexagon works, when we update or develop key resident-facing policy, we’ll share it here for your input, including videos and easy-to access Q&A summaries. We’ll also feed-back back to let you know what’s happened.
Previous Property Improvement and Resident Alterations consultation
Thank you to everyone who took part in our recent consultation on the Property Improvement and Resident Alterations Policies. We have now closed the consultation and are reviewing the feedback received. Key themes included the need for clearer and more accessible information, and a simpler process for residents seeking permission for lower-risk alterations.
Our next step is to consider the feedback in detail and use it to inform the next stage of policy and service development. We will provide a further update once this work has progressed.
Previous Repairs Recharge consultation
Click below for more on the policy, resident feedback and the impact it’s had.
This policy sets out the main considerations for works that are required to your home where the resident is responsible for the cost
Get policy updates
We know policy might not seem like the most exiting thing, but it’s really important as it guides the services you receive from Hexagon. To receive direct updates on upcoming policy consultation please register your interest using the form below and we’ll let you know as soon as they open..
If you have any questions or need information in an alternate format, please contact the Resident Voice & Engagement Team.