What counts as Antisocial Behaviour?

Take a listen to the first Housing Voices mini-podcast with Melonie Wheatle, Antisocial Behaviour Officer. We discuss what counts as Antisocial Behaviour (ASB) and what doesn’t. Plus, strategies to deal with it, looking at one of the most common issues raised, noise, as an example. For more detailed information and Hexagon’s policies on ASB, click here

Repairs notifications apology

It has been brought to our attention that when raising an order, Gilmartins’ repair system has sometimes generated multiple appointments and text messages to our customers. A glitch in the system meant that some residents were sent 5-6 appointments for one repair. We would like to apologise for any inconvenience that this glitch has caused […]

Financially Hard Times – discussion sessions

On Wednesday 8th February 2023 we held two discussion sessions for residents with Sheron Carter, Chief Executive – to share views and find out our thoughts on how Hexagon can manage the financial hard times moving forward. Thanks to everyone who attended and contributed some really valuable ideas and feedback. Putting customers at the heart, […]