It has been brought to our attention that when raising an order, Gilmartins’ repair system has sometimes generated multiple appointments and text messages to our customers. A glitch in the system meant that some residents were sent 5-6 appointments for one repair. We would like to apologise for any inconvenience that this glitch has caused you. We can confirm that Gilmartins and Hexagon are working to resolve the issues with the appointment system.
Essential maintenance to the Contact Centre out of hours telephone lines between 6-7:30pm – Wednesday 14th October 2026
12 October 2026
On Wednesday 14th October 2026, our Contact Centre lines will be closed for essential maintenance between 6-7:30pm. This will affect how you reach our out
