It has been brought to our attention that when raising an order, Gilmartins’ repair system has sometimes generated multiple appointments and text messages to our customers. A glitch in the system meant that some residents were sent 5-6 appointments for one repair. We would like to apologise for any inconvenience that this glitch has caused you. We can confirm that Gilmartins and Hexagon are working to resolve the issues with the appointment system.
Have your say on our Property Improvement and Resident Alterations policies
24 August 2026
Our consultation on Hexagon’s Property Improvement and Resident Alterations policies is now open. We want residents to help shape these policies and tell us how
