It has been brought to our attention that when raising an order, Gilmartins’ repair system has sometimes generated multiple appointments and text messages to our customers. A glitch in the system meant that some residents were sent 5-6 appointments for one repair. We would like to apologise for any inconvenience that this glitch has caused you. We can confirm that Gilmartins and Hexagon are working to resolve the issues with the appointment system.
Contact Centre and Head Office Reception closure for Staff Training and development
14 January 2026
On Tuesday 20th January 2026 our Contact Centre phone lines and Head Office reception will be closed all day for CSC staff training and development. Our
