Repairs and Improvements

When you become a Hexagon tenant you enter into a contract with us. As part of the contract, you agree to look after your home and we agree to carry out certain repairs.

In general, those repairs are to keep the structure and outside of your home in good repair and to maintain installations for water, electricity, gas and drainage inside your home.

You agree to allow us to enter your home to:

  • Inspect the state of the property.
  • Carry out pest control treatments.
  • Service your gas installations.
  • Carry out any of our duties under the tenancy agreement, including any repairs.

We expect you to report repairs as soon as they are needed. We will then aim to carry them out as quickly as reasonably possible within the timescales for carrying out repairs set out here.

Section 3 of the Handbook covers information to do with Repairs and Improvements including the following:


As an organisation, we are concerned with people, their homes and communities.

We make good quality, affordable housing and services available to people in South East London, and work to extend opportunities and improve the neighbourhoods they live in.


HEXAGON Housing Association
130-136 Sydenham Road
London SE26 5JY

Office hours: 9am to 5pm
Monday to Friday

General Enquiries: 020 8778 6699
Repairs freephone: 0800 393 338

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