Hexagon aims to provide a high standard of service to its residents and service-users. Our Service Standards set out the minimum level of service you can expect from Hexagon, and we are committed to meeting all of these standards.
Our Service Standards have been agreed in consultation with Hexagon residents and service-users, and we value the time and commitment that residents and service-users have put in.
Related Documents
- Customer service standards – Lettable Standard
- Customer service standards – Improving the inside of your home
- Customer service standards – Guidance for when we’re doing work to the outside of your home
- Customer service standards – Estate Service Standards
- Customer service standards – Defects Service guidance
- Customer service standards – Asbestos – managing asbestos in our homes
- Customer service standards – Adapting homes to meet changing needs
