Service Standards & Local Offers

The Tenant Services Authority (TSA) was the previous Housing Association Regulatory Body. It developed a regulatory framework together with tenants, local authorities and housing associations, which was designed to improve the services that people living in social housing receive. Hexagon welcomed this framework as a formal structure to work to, and we were particularly pleased to see that it covers several of the areas where we have already set out our commitment to providing a high-quality service to our tenants via our published Service Standards.

You can download copies of our Service Standards and the Local Offers, which were developed in partnership with our residents, by clicking here.

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As an organisation, we are concerned with people, their homes and communities.

We make good quality, affordable housing and services available to people in South East London, and work to extend opportunities and improve the neighbourhoods they live in.


HEXAGON Housing Association
130-136 Sydenham Road
London SE26 5JY

Office hours: 9am to 5pm
Monday to Friday

General Enquiries: 020 8778 6699
Repairs freephone: 0800 393 338

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