Hexagon continues to be fully committed to ensuring its residents live in safe homes during the current pandemic and therefore we are continuing to carry out emergency, urgent and routine repairs and also all planned improvement works in line with the government’s latest guidance on Covid-19’s Tier 4 (Stay at Home), which came into effect on 20 December 2020.

Repairs and maintenance

Hexagon’s contractors are carrying out all emergency, urgent and routine repairs that residents report to us.

Improvement Works

Our Stock Improvement Team is still contacting some of our residents to agree timetables to survey and carry out this year’s improvement works such as replacement of kitchens/bathrooms and painting of internal and/or external communal areas.

Safety-related work

Hexagon is still delivering all property safety-related works, which include gas safety checks, water hygiene checks, electrical safety checks and fire safety remedial works in line with the government’s latest guidance.

How will Hexagon and its Contractors manage these works?

Residents’ safety is paramount and so the following approach will be taken by Hexagon and its contractors:

  1. In advance of attending your home, a resident will be contacted and asked if they have Covid-19/coronavirus, are self-isolating or ‘shielding’ and also discuss the work that needs to be undertaken in their home. If none of these situations apply to a resident, work will be undertaken in line with the government’s latest guidance.

NOTE: No improvement works or routine repairs will be carried out in a resident’s home if they or anyone in their household is self-isolating and/or ‘shielding’ as per government’s shielding notification to a resident. Therefore, only emergency and urgent repairs would be carried out in a resident’s home, in line with the government’s latest guidance, if a resident or any member of their household is self-isolating and/or ‘shielding’ as per government’s shielding notification to a resident.

Gas safety checks, improvement works, routine repairs and other property-safety works will be carried out in a resident’s home once their or any member of their household’s self-isolation ends. If a resident or anyone in their household is ‘shielding’ contractors will make arrangements to attend the property in line with the government’s latest guidance.

However, all works in external and internal communal areas will continue to be carried out in line with the government’s latest guidance.

2. However, if work is to go ahead in a resident’s home, before entering a resident’s home an operative/surveyor will wear appropriate personal protective equipment (PPE), which include a face covering and disposal gloves, as per the government’s latest guidance. The operative/surveyor will also maintain social distancing from the moment they knock on the front door and whilst they are carrying out the work up until they leave a resident’s home. If there is not enough space in a resident’s home to maintain social distancing, the resident(s) and other members of the household will be asked to stay in a separate room whilst the work is being carried out.

3. Operatives/surveyors will sanitise their hands before and after leaving the property. Operatives/surveyors will also clean/sanitise all the surfaces and tools that they will have touched in a resident’s home before they leave. Residents will be advised to keep internal doors, which lead into the area(s) that operatives will be working in, open so that operatives/surveyors do not touch door handles.

4. Hexagon and its contractors will not allow any of its operatives/surveyors who have Covid-19 and/or show any signs of Covid-19/coronavirus to report for work.

5. Hexagon and its contractors will always continue to follow all measures in the latest detailed guidance from the government.

What can residents do?

We appreciate that these are extremely worrying times for our residents, but we would like to reassure residents that Hexagon and its contractors will always prioritise residents’, residents’ household members’ and their staff members’ safety. Hexagon’s staff and contractors’ operatives will ensure that they always adhere to the government’s latest guidance.

Hexagon would request residents to:

Residents’ cooperation in adhering to the above-mentioned request would be greatly appreciated as the works that will need to be carried out will ensure that residents continue to live in warm, decent and safe homes.

If residents have any questions, they can contact our Customer Services Centre.

Where is the government’s latest guidance/advice?

The government’s latest guidance/advice, which Hexagon and all its contractors are following can be accessed via the following links:

Hexagon continues to be fully committed to ensuring its residents live in safe homes during the current pandemic and therefore we are continuing to carry out emergency, urgent and routine repairs and also all planned improvement works in line with the government’s latest guidance on what you can and cannot do in England with effect from 12 April 2021.

Repairs and maintenance

Hexagon’s contractors are carrying out all emergency, urgent and routine repairs that residents report to us.

Improvement Works

Our Stock Improvement Team is still contacting some of our residents to agree timetables to survey and carry out improvement works such as replacement of kitchens/bathrooms and painting of internal and/or external communal areas.

Hexagon’s contractors are also carrying out the energy efficiency improvements and window replacements.

Safety-related work

Hexagon is still delivering all property safety-related works, which include gas safety checks, water hygiene checks, electrical safety checks and fire safety remedial works in line with the government’s latest guidance.

How will Hexagon and its Contractors manage these works?

Residents’ safety is paramount and so the following approach will be taken by Hexagon and its contractors:

  1. In advance of attending your home, a resident will be contacted and asked if they have Covid-19/coronavirus or have symptoms of Covid-19 and discuss the work that needs to be undertaken in their home. If none of these situations applies to a resident, work will be undertaken in line with the government’s latest guidance.

NOTE: No improvement works or routine repairs will be carried out in a resident’s home if they or anyone in their household is clinically extremely vulnerable. Therefore, only emergency and urgent repairs would be carried out in a resident’s home, in line with the government’s latest guidance, if a resident or any member of their household is self-isolating or is clinically extremely vulnerable as per government’s definition.

Gas safety checks, improvement works, routine repairs and other property-safety works will be carried out in a resident’s home once their or any member of their household’s self-isolation ends. If a resident or anyone in their household is clinically extremely vulnerable, contractors will make arrangements to attend the property in line with the government’s latest guidance.

However, all works in external and internal communal areas will continue to be carried out in line with the government’s latest guidance.

What can residents do?

We appreciate that these are extremely worrying times for our residents, but we would like to reassure residents that Hexagon and its contractors will always prioritise residents’, residents’ household members’ and their staff members’ safety. Hexagon’s staff and contractors’ operatives will ensure that they always adhere to the government’s latest guidance.

Hexagon would request residents to:

Residents’ cooperation in adhering to the above-mentioned request would be greatly appreciated as the works that will need to be carried out will ensure that residents continue to live in warm, decent and safe homes.

If residents have any questions, they can contact our Customer Services Centre.

Where is the government’s latest guidance/advice?

The government’s latest guidance/advice, which Hexagon and all its contractors are following can be accessed via the following links:

Housing Services

We are aiming to maintain a normal level of service within housing management, in particular we are continuing to let properties and carry out health and safety inspections. If you have any concerns regarding ASB or domestic abuse, please contact us. If you have any concerns regarding paying your rent, again please contact us as we will be able to assist.

ABOUT US

As an organisation, we are concerned with people, their homes and communities.

We make good quality, affordable housing and services available to people in South East London, and work to extend opportunities and improve the neighbourhoods they live in.

CONTACT US

HEXAGON Housing Association
130-136 Sydenham Road
Sydenham
London SE26 5JY

Office hours: 9am to 5pm
Monday to Friday

General Enquiries: 020 8778 6699
Repairs freephone: 0800 393 338

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