Roseann has worked in the Social Housing Sector for 30 years and has recently been appointed to the newly formed UK ‘Housing Ombudsman’ Residents Panel. Roseann has produced Housing Strategies and a range of Corporate Policies for Local Government and is a qualified Leadership and Management Coach and Business Performance Coach. Roseann has provided Group Coaching to Senior Management Teams in support of large-scale transformational programmes. Roseann is also a Complaints Specialist and Customer Case Notes Trainer and has delivered training to over 200 frontline Housing Staff across the UK. Roseann joined the Board in September 2021.