Roseann is a member of our Customer Services Committee. She has worked in the Social Housing Sector for 30 years and is a member of the UK ‘Housing Ombudsman’ Residents Panel. Roseann has produced Housing Strategies and a range of Corporate Policies for Local Government and is a qualified Leadership and Management Coach and Business Performance Coach. Roseann has provided Group Coaching to Senior Management Teams in support of large-scale transformational programmes. Roseann is also a Complaints Specialist and Customer Case Notes Trainer and has delivered training to over 200 frontline Housing Staff across the UK. Roseann joined the Board in September 2021.