Hexagon Involved Residents at NHF Conference!

Earlier this year, Hexagon involved residents and staff had a great presence at the National Housing Federation (NHF) Customer Experience and Resident Engagement conference. Joy Worrell presented on behalf of all the Resident Inspection Team sharing the impact of Resident Inspections and lessons learned improving services and building trust. Resident Board Member, Roseann Ayton, spoke […]

10 Top Tips on writing a CV

CV writing

Take a listen to the Housing Voices mini-podcast with Martyne Callendar, Senior Employment Officer who shares her top 10 tips on creating a great CV. Grab a cuppa and have a listen! Did you know that the Community Investment Team is there for all Hexagon Residents to help you achieve your goals and fulfill your […]

Report tenancy fraud

Subletting or obtaining a social housing tenancy fraudulently is a criminal offence and means that those in need of social housing have to wait longer to be housed We take illegal subletting very seriously.  Every social housing home that’s illegally sublet or tenancy that’s obtained dishonestly deprives a person or family in need of an […]

New Cleaning and Grounds Maintenance contract goes live

We are pleased to announce the start of a new era in our grounds maintenance and cleaning services across the estates.  From Monday, 5 February 2024, residents will notice the arrival of Just Ask contractors who will be delivering new services. In 2022, Hexagon began a procurement exercise to review and re-tender the cleaning and […]

Residents’ Repairs Group

Are you interested in helping improve repairs at Hexagon for everyone? If so, becoming a Repairs Group Volunteer might just be for you…. We’re looking for new member to join the Repairs Group – it is a resident-led group that is dedicated to improving overall performance of the responsive repairs service and making sure the […]

We are conducting Tenancy Reviews

We are carrying out tenancy reviews and a few residents have asked questions about them. Here we describe what these audits are about.   What is a Tenancy review? A tenancy review involves a visit from one of our staff who will check that our records about your household are up to date.   Why […]

2024 Staff Excellence Awards

It’s that time of the year when you get to nominate staff who you feel went the extra mile. The Staff Excellence awards take place to celebrate and congratulate the commitment and dedication of Hexagon’s staff who are prepared to “go that extra mile” whilst carrying out their duties. If you would like to nominate […]

RSH Consultation on revised Consumer Standards – Have Your Say

The Regulator of Social Housing (RSH) is inviting residents to have your say on the revised Consumer Standards and the Draft Code of Practice. The consultation ended on the 17th October 2023. The RSH has been given a stronger consumer regulation role by the new Social Housing (Regulation) Act 2023 and want your views and […]

Hexagon appoints new Operations Director

Earlier this year we restructured the senior leadership team, which included replacing the roles of Property Services Director and Housing Services Director, with an Operations Director. This will ensure we have a single directing voice for all customer services. Support will be provided by newly created Head of Property Services and Head of Housing Services […]

Getting to know our residents

So that we can make sure our services meet your needs and you’re getting the most out of your tenancy with us, we would like your help in collecting relevant information via a questionnaire. The purpose of the questionnaire is to get to know you and the people that live with you. Gathering this information […]