What counts as Antisocial Behaviour?
Take a listen to the first Housing Voices mini-podcast with Melonie Wheatle, Antisocial Behaviour Officer. We discuss what counts as Antisocial Behaviour (ASB) and what doesn’t. Plus, strategies to deal with it, looking at one of the most common issues raised, noise, as an example. For more detailed information and Hexagon’s policies on ASB, click here
Would you like to be a Resident Scrutiny Inspector?
Do you like to scratch beneath the surface and understand how things really work? If so, Resident Inspection might just be for you… We’re looking for new members to join the Resident Scrutiny Inspection Team. Each year you will choose a priority aspect of Hexagon’s services to investigate in-depth – interviewing staff and contractors, reviewing […]
Complaint Handling Failure Orders
In March, the Housing Ombudsman issued its quarterly report. During the period October 2022 to December 2022, Hexagon Housing Association were issued with two complaint handling failure orders. We were non-compliant as we failed to comply within the target timescales. Hexagon accepts that we did not respond as swiftly as we promised. The introduction of […]
Changes to the Neighbourhood Services Team
Following a recent review of our Neighbourhood Services structure, we have made some amendments, which will take effect from 6 March 2023. Part of the re-structure means you may be allocated a different Neighbourhood Officer to the one you are used to working with. We know change can sometimes be unsettling, but we want to […]
Repairs notifications apology
It has been brought to our attention that when raising an order, Gilmartins’ repair system has sometimes generated multiple appointments and text messages to our customers. A glitch in the system meant that some residents were sent 5-6 appointments for one repair. We would like to apologise for any inconvenience that this glitch has caused […]
Financially Hard Times – discussion sessions
On Wednesday 8th February 2023 we held two discussion sessions for residents with Sheron Carter, Chief Executive – to share views and find out our thoughts on how Hexagon can manage the financial hard times moving forward. Thanks to everyone who attended and contributed some really valuable ideas and feedback. Putting customers at the heart, […]
Recognising damp and mould in your home
The death of two year old Awaab Ishak in 2020 has put the spotlight on how we deal with condensation, damp and mould. Awaab died after prolonged exposure to mould in his housing association home in Rochdale. Condensation occurs when humid air touches a cold surface. Fogged, streaming windows, black mould and musty smells are […]
Residents Review Neighbourhood Estate Inspections
Each year the Resident Inspection Team carry out detailed independent investigation into one of Hexagon’s service areas. This year, the Inspection Team chose to scrutinise the Neighbourhood Estate Inspection service to assess if it was working effectively from a resident perspective and to agreed standards. The inspection was in-depth and included shadowing an Estate Inspection, […]
Hexagon’s Big Conversation Events
Hexagon are planning to get out into the sunshine and speak with some of you in the first two weeks of September. All staff will be out knocking on doors to check how residents are getting on after the pandemic and to ask a few questions and give you some information. So watch out for […]
Gilmartins is the new repairs service contractor
In July, Gilmartins partnered with us to provide customers with a responsive repairs service. So, if you need to report a repair to your home or a communal area, please call Gilmartins on Freephone number: 0808 178 6785 or email: hexagonrepairs@gilmartins.co.uk. After Gilmartins have completed a repair(s) in your home, if we have your mobile […]
