Paying rents in these difficult times – a message for our residents

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Money houseWe know that many residents are experiencing major difficulties and have significant worries at this time. We wanted to share why it is important the rent payments continue, but also let you know that we are here to help you. We have three key messages:

It is vitally important the rents and service charges are paid, because it is this money that pays for the services we provide. We need to ensure that we can continue to meet our obligations around repairs and health and safety and to do this we need you to maintain rent payments.

There is help available. If you have been laid off or seen your income substantially reduced, there are benefits that you are entitled to such as Universal Credit. The sooner you apply for these the better. We have staff who can help and advise you, whether it’s a specific concern regarding rent payment or wider worries about debt. Don’t let arrears build up, get in touch, we are here to help you.

Residents may be afraid that if they fall into debt they will be evicted. Evictions are always a failure for us, and we will do all we can to avoid these. We also know that in these times more people than ever are going to be under financial pressure. Our aim is to help you. If you fall into arrears purely because of the impacts of Covid-19, and you work with us to resolve those problems, we will not evict you.

Please prioritise your rent. If you need help we can be that help, and we will for our side be flexible in helping you through this time.

Contact us on 020 8778 6699.

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As an organisation, we are concerned with people, their homes and communities.

We make good quality, affordable housing and services available to people in South East London, and work to extend opportunities and improve the neighbourhoods they live in.


HEXAGON Housing Association
130-136 Sydenham Road
London SE26 5JY

Office hours: 9am to 5pm
Monday to Friday

General Enquiries: 020 8778 6699
Repairs freephone: 0800 393 338

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