Earlier this year, Hexagon involved residents and staff had a great presence at the National Housing Federation (NHF) Customer Experience and Resident Engagement conference. Joy Worrell presented on behalf of all the Resident Inspection Team sharing the impact of Resident Inspections and lessons learned improving services and building trust. Resident Board Member, Roseann Ayton, spoke on creating an inclusive customer-focused culture. Both presentations were met with great interest and discussions, congratulations to all!
The conference was all about housing associations and residents coming together to proactively drive change in the sector, improve service delivery and a culture of collaboration. There were speakers from across the sector discussing new ways to strengthen resident engagement in organisational decision making, all in the context of imminent regulatory changes and new Consumer Standards.
Although a little time has passed (goes so fast!) since the event, we want to be sure to use the ideas and inspiration gained. We have already made some headway in using the learning, informing working with vulnerable residents and strengthening the Board and Resident engagement connections. We also plan to organise a session for all who attended to share learning and ideas.
