The Co-operative’s Responsibility:
- Day to day responsive repairs and maintenance
- Lettings (a % are let through the local authority)
- Tenancy management such as dealing with mutual exchanges, dealing with noise nuisance, parking, name changes etc.
- Anti-social behaviour
- Service charges for communal repairs and cleaning and grounds maintenance
- Collecting your rent and managing arrears and universal credit payments
- Gas safety – annual safety checks and testing boilers
- Fire safety – making sure communal hallways are clear, testing alarms
- Legionella and asbestos safety
- Policies on all of the above (except mutual exchange and tenancy changes)
- Complaints and compliments about the above
If in doubt you should contact your co-op landlord first.
Hexagon Housing Association’s Responsibility:
- Programmed and cyclical maintenance such as roofing, external painting, boiler replacement and kitchen/bathroom renewal
- Works over £1500 – but the co-op will deal with it initially
- If you need to transfer to another Hexagon home as long as you meet our criteria
- Services charges if you have bought your co-op home through the Right to Acquire scheme
- Registering gas safety certificates on the Hexagon system
- Conducting Fire Risk Assessments and ensuring actions are taken
- Installing fire safety appliances such as alarms and fire doors
- Policies all policies on the above as well as those by leglislation such as Mutual Exchange, tenancy changes and ensuring the co-ops fulfill their legal landlord obligations
- Monitoring the co-op’s performance
