Contacting Hexagon

As our offices have been closed since 23rd March, the best means of contacting us is via email to or via telephone 0800 393 338.


This page gives details on how you can get in touch with us. Please also refer to the information on page 1.3, which gives details about how we will respond to you.

By Telephone

All calls are answered by trained customer services staff. We will not normally need to put your call through to anybody else.

Repairs Freephone

0800 393 338
To report a new repair, or check on an outstanding repair, call this number.
The line is staffed between 8.00am and 6.00pm Monday–Friday
(excluding public holidays).

Emergency Repairs

0800 393 338
To report an EMERGENCY repair, call this number any time. Outside normal office hours, a recorded message will give you further information. Please see page 3.1 to find out what counts as an emergency repair.

Other Enquiries

020 8778 6699
Use this number for all enquiries, problems, and complaints other than repairs. The line is staffed between 9.00am and 5.00pm Monday–Friday (excluding public holidays).

In Writing

Hexagon Housing Association
130–136 Sydenham Road
London SE26 5JY
Remember to include your name and address. Your letter will be passed to the person or section best able to deal with your enquiry.

By E-Mail
Your e-mail will be acknowledged and forwarded to the person or section best able to deal with your enquiry.

By Fax

020 8676 7811
Your fax will be forwarded to the person or section best able to deal with your enquiry.


As an organisation, we are concerned with people, their homes and communities.

We make good quality, affordable housing and services available to people in South East London, and work to extend opportunities and improve the neighbourhoods they live in.


HEXAGON Housing Association
130-136 Sydenham Road
London SE26 5JY

Office hours: 9am to 5pm
Monday to Friday

General Enquiries: 020 8778 6699
Repairs freephone: 0800 393 338

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