Solarium Court

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Welcome to Solarium Court

We’ve dedicated this page of our website to keep all residents of Solarium Court updated.  In customer satisfaction surveys we’ve carried out, you’ve told us we need to improve the way we communicate with you, so we’re trialling this with a couple of blocks, and Solarium Court is one of those.

Please give us any feedback and any ideas you may have to help us improve things.

Fire Risk Assessment

It’s important we share the key findings of the most recent fire risk assessment for the building. This is because to reduce the risk from fire as much as possible both we, the landlord, and you the residents need to understand what we need to do and why. Your home-ownership specialist Joewella Jadeogo visits the block regularly (monthly) to help identify fire risks, but we’re not at Solarium Court every day, so this is where you come in.

If you see anything that concerns you, please let our Property Safety Team know, and they can take any necessary action  (propertysafety@hexagon.org.uk) or call 020 8778 6699 and ask to speak to the Property Safety Team. If the fire risk assessment includes any recommendations, we’ll update you on the action plan, and keep you informed on progress / timescales. Let’s work together to keep each other safe.

In the event of a fire at Solarium Court, you should leave the immediate area and when safe to do so, ring 999 and report it.
If the fire is in your home, and it is safe to do so, you should leave your flat and shut all the doors behind you. If it isn’t safe for you to leave your home because the fire is by your front door, please shut all doors, and make your way to one of the windows and wait to be rescued.

Solarium Court has a “Stay Put” evacuation policy in place, which has been reviewed by our risk assessors and is deemed suitable. This means unless the fire is in your home, you should stay in your home and wait to be rescued if necessary, by the fire service. For this policy, which is in line with both Government and Fire Brigade guidance, to be effective there needs to be suitable compartmentation. This means each flat needs to be a separate compartment (or box) that provides a protective barrier against fire and smoke. This ‘box’ allows time for the Fire Brigade to attend and address the fire before it spreads. As such ensuring items like fire doors are of the right standard is vital.

Estate Inspections

Every three months, your Leasehold Officer carries out an inspection of Solarium Court.

The purpose of the inspection is to:

  • Check the work of the cleaning/gardening contractors
  • Check for any repairs in the communal areas
  • Check for any other problems such as abandoned vehicles
  • See what we can do to improve the appearance of the area

We very much welcome the input of residents at these inspections, and you are invited to join us. We are keen to hear your views on the quality of services being provided, and your suggestions about how the area might be improved.

Inspection dates: 20th September; 6th December; and 28th February 2023. The last inspection took place on 28th June.

Service Charges

You can see the estimated service charges for the period 1st April 2022 to 31st March 2023 in the document below.

 

Repairs Information

Updated: 2 March 2023

The Surveyor with responsibility for your block is Barry Blundell.

Contact Information for Solarium Court

Your Neighbourhood Officer

Your designated Hexagon colleague is: Joewella Jadeogo (Neighbourhood Officer – Home Oownership). If you have any queries regarding your lease or your block please email: homeownership@hexagon.org.uk

 

Customer Services

If you have any queries regarding:

EWS1 Forms – you can find out about our approach in relation to EWS1 Forms here.