This is a new emerging area and picks up on feedback received from Repairs Group and Performance Review Group on the importance of ‘hearing the customer voice’ alongside performance data.
Hexagon is working towards increasing the opportunities for residents to provide feedback on the services they receive. This will allow a rich source of data to be gained, enabling themes of concerns to be identified and actions agreed to address these. This will require the development of constructive dialogue to help drive up performance.
See the draft document
