The Social Housing White Paper and Together with Tenants means that we need to be more accountable to our customers. The draft customer service standards include the following areas for the first time:
- Building safety – in particular fire safety, gas & electric safety
- Responsible neighbourhood management
In all cases the proposed standard is a minimum standard, we are aspiring to do better than the standard set. We’ll review the timescales in line with our performance and make sure they’re challenging and meet the needs of our customers.
We’d like to consult with as many of our customers as possible during this one month consultation period.
You can provide feedback on any section of the document. If you would like us to respond directly to you about any aspect of the Service Standards, please provide your name and email address at the end of the form.
Please do not use this form for any urgent issues/queries, but instead contact our Customer Services Centre at firstname.lastname@example.org.